Effective Date: 21 August 2023

At Aoken Ltd, trading as Button Hill Cottage (“we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information you provide on our website www.buttonhillcottage.com (“Website”). By accessing or using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect various types of personal information from you when you use our Website or interact with us, including but not limited to:

1. Personal Information: Such as your name, email address, postal address, phone number, and other contact information.

2. Payment Information: If you make a purchase through our Website, we collect payment information, including credit card details, billing address, and other related details necessary to process your payment.

3. User Content: Any content you submit to our Website, such as reviews, comments, or messages.

4. Device and Usage Information: Information about your device, browser, and how you interact with our Website, such as IP address, browser type, pages visited, and referring URL.

How We Use Your Information

We use the collected information for various purposes, including:

1. Providing and improving our services, products, and customer experience.

2. Processing transactions and sending transaction-related communications.

3. Responding to your inquiries, comments, or requests.

4. Sending you updates, newsletters, and promotional materials.

5. Personalising your experience on our Website.

6. Analysing and improving the performance of our Website and business operations.

7. Protecting against fraud and unauthorised access.

8. Complying with legal obligations.

Sharing Your Information

We may share your personal information with third parties under the following circumstances:

1. Service Providers: We may share your information with third-party service providers who assist us in operating our Website and providing services to you (e.g., payment processors, shipping companies).

2. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

3. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Your Choices

You have choices regarding the personal information you provide to us:

1. Access and Correction: You can request access to the personal information we hold about you and update or correct it.

2. Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.

3. Cookies and Tracking: You can manage your cookie preferences through your browser settings.

Security

We employ reasonable security measures to protect your personal information from unauthorised access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Effective Date.” We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.